Contact Us
Have questions, feedback, or need help? We'd love to hear from you.
Email Support
For general inquiries, technical issues, purchases, payment questions, or refund requests:
support@workshot.workPrivacy and Deletion Requests
To request deletion of your uploaded photos or generated images:
support@workshot.workPlease include "Deletion Request" in the subject line. We review these requests and process them as soon as reasonably possible; the 30-day automatic storage expiration remains the retention backstop.
Response Time
We review support, payment, and deletion requests sent to the address above. Response times vary with request volume; we do not publish a guaranteed manual-response SLA.
What to Include in Your Email
- A clear description of your question or issue.
- For generation problems: the browser and device you used, and whether the error appeared during upload, processing, or download.
- For deletion requests: the approximate date of your generation so we can locate the records.
- For payment or refund issues: the Creem receipt, order ID, approximate purchase time, and the browser/device used. Do not email card numbers or other sensitive payment credentials.
Quick Links
- Privacy Policy — how we handle your photos and data
- Terms of Service — usage rules and your responsibilities
- Disclaimer — AI-generated content and limitations
- Pricing — free daily quota and optional one-time extra-generation packs
- Templates — browse all professional headshot styles
Common Questions
- Generation failed? Follow the recovery action shown on Create. If WorkShot rejected the input photo, choose a clearer single-person JPG, PNG, or WebP under 10 MB. For temporary generation, result-loading, or download errors, retry the current photo or result instead of re-uploading unless the page asks you to.
- Want to delete your photo? Email us with "Deletion Request" in the subject to request earlier deletion. Cloudflare R2 is configured to expire uploaded photos and generated images after 30 days and remove expired objects automatically.
- Paid but did not receive extra generations? Send us the Creem receipt or order ID and the approximate purchase time. Credits are granted only after the signed payment confirmation is received.
- Need a refund reviewed? Contact us with the payment receipt and a short explanation. Used digital credits are generally final; duplicate charges, undelivered credits, and technical delivery issues can be investigated under our Terms.
- Can I use my headshot for an official ID? No — WorkShot headshots are AI-generated and not suitable for passports, driver's licenses, or government IDs. See our Disclaimer.
More Help
- Check our FAQ section on the home page for quick answers.
- Read our headshot tips for advice on getting the best result.